All digital products unless otherwise stated have a 14-day money back guarantee, except third party joint venture trainings and / or offerings, in those conditions a no-refund policy is in place and all rights of The ACE Initiative, LLC and its joint venture partners are held in tact and in full effect. If purchasing a monthly recurring subscription product your card will be charged every 30 days until cancelled. If purchasing an annual recurring subscription product, your card will revert to a monthly subscription after 365 days unless you renew your annual subscription or cancel.
The ACE Initiative, LLC offers live event products including but not limited to a 2 day seminar product and a 7 day seminar product. In general, a full refund is available due to cancellation 30 days or greater before the start of the live event. After that that, customers wishing to cancel will be offered a credit for the next live event or a 50% refund on the ticket price. EXCEPTION: Unify Sydney 2019 event tickets are NON-REFUNDABLE!
To cancel your account or refund a product according to the terms outlined please send an email request to firstname.lastname@example.org.